RETURNING A PRODUCT FOR A REPLACEMENT

The first thing you need to do is contact us, either by email info@countrylifestyle.ie  and/or 022-20121. You will need to supply us with your Order ID and as much information as possible regarding your faulty product. Please follow the following steps.

• Contact us at info@countrylifestyle.ie and/or 022-20121
• Please provide us with your order number and as much information as possible
• One of our team will then try to help you with your product issues
• If we can not resolve your product issues, then they will request that you send it back to us
• Please send the item back to us using a recorded delivery service
• We will then do our best to notify you when we have received your item
• We will notify you via email of our findings and our action plus a possible delivery date of your replacement

RETURNING A PRODUCT FOR A REFUND

If you have a faulty product that is within 28 days of delivery, and you would like to return it for a full refund please follow the following instructions. If you have a product that is more than 28 days from delivery please contact our team via info@countrylifestyle.ie  and/or 022-20121. Then please send the faulty product back to us using a recorded delivery service . When we have received your faulty item you will then receive an email or phone call from us accepting or rejecting your claim

CANCELLATION OF ORDER

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumer rights entitle anyone to cancel their order and obtain a full refund if they request one within 7 days after delivery of the goods. With the exception of reconditioned or painted products, to which statutory cancellation rights do not apply. All items must be returned UNOPENED and UNUSED.

• Within 7 days of delivery, you can send products back to us UNOPENED and UNUSED
• You can request a refund for a single item or the full order
• Please provide us with as much information why you do not require the product
• Then please send the product back to us using a recorded delivery service
• When we have received your products you will then receive an email from us accepting your refund

RETURNS ADDRESS

Please send your items to the following address via recorded/signed for delivery:

Country Lifestyle,

Unit C,

Spa Square,

Mallow,

Co. Cork

Ireland

FAULTY PRODUCTS

Any item that is faulty at the point of sale may be returned for replacement or refund:

• WITHIN 28 DAYS from the original date of delivery for REPAIR or REPLACEMENT
• AFTER 28 DAYS but WITHIN 6 MONTHS from the original date of delivery for REPAIR under warranty
• AFTER 6 MONTHS all REPAIRS are chargeable to the customer

Faulty products must have the original receipt and be returned complete with all components and in the original packaging. All products are carefully inspected by our experts and items that are considered wear and tear will not be accepted as a manufacturing fault.

REFUND INFORMATION

Refunds for goods will be processed using the same means of payment used for the initial transaction. Refunds can take up to 14 days from the point that we receive the goods back from you. If you cancel your order before goods have been sent to you, we will process your refund no later than 14 days after the date upon which you informed us about your decision to cancel your order.

POSTAGE REFUNDS

• Cancellation of an order before dispatch – FULL REFUND OF POSTAGE
• Cancellation of order within 7 days – NO REFUND OF POSTAGE
• Faulty product within 28 days – FULL REFUND OF POSTAGE
• Faulty product over 28 days – NO REFUND OF POSTAGE

GETTING YOUR ITEM BACK

If your returned item is NOT found to be faulty or is not in ‘as new’ condition, and once we have informed you, we will not refund, replace or give store credit, you have 60 days in which to make arrangements to collect or pay for postage before the item becomes legally the property of Country Lifestyle Mallow.